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reggieTN

This week we continue our exploration of an idea that’s getting increasing attention from companies that are looking to increase productivity and improve the bottom line working with what they’ve got. We all know that each interaction between a company and a customer is a “moment of truth,” and that all customers represent a certain level of value to the business — but it seems that some customers are more valuable than others. Our guest s an expert on customer profitability. In Part 2 of our discussion, he outlines how organizations can implement their own customer profitability programs. About Our Guest Reginald White is a seasoned professional with experience in Marketing, Sales, Organizational Development, Diversity and Human Resources Management. He is a partner with CIS Valued Partners. Over the past 20 years he has held VP level positions in Human Resources and Marketing. He has managed diverse teams and complex…

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reggieTN

This week we explore an idea that’s getting increasing attention from companies that are looking to increase productivity and improve the bottom line working with what they’ve got. We all know that each interaction between a company and a customer is a “moment of truth,” and that all customers represent a certain level of value to the business — but it seems that some customers are more valuable than others. Our guest this week is an expert on customer profitability, and he’s here to explain to us how and why organizations are becoming more focused on this critical success factor. About Our Guest Reginald White is a seasoned professional with experience in Marketing, Sales, Organizational Development, Diversity and Human Resources Management. He is a partner with CIS Valued Partners. Over the past 20 years he has held VP level positions in Human Resources and Marketing. He has managed diverse teams…

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TransparencyRevolutionLogo

Last week’s experiment with an evening show worked out great, so we’ve decided to move the show from our old weekday time slot to 7 PM PST / 11 PM EST — every night. Starting next week we’ll be presenting the best of the Transparency Revolution every Monday, Tuesday, Thursday, and Friday evenings with a brand new show every Wednesday. Here’s the lineup for this week: Tuesday An encore of last week’s show: economist Arnold Kling talks about whether middle-class jobs are disappearing and what, if anything, we can do about it. Listen to internet radio with PhilBowermaster on Blog Talk Radio Access the BTR show page here. Wednesday Your host reflects on days that come only once in a 100 years and opportunities that come only once in 6 million years. Listen to internet radio with PhilBowermaster on Blog Talk Radio Access the BTR show page here. Thursday Dr….

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arnoldkling

[Note: The Transparency Revolution audio edition airs at a special time this week. Let us know how you like the change.] This week we examine some potentially disturbing trends related to employment. The unemployment rate has been pretty consistent over the past couple of years, and normally we think of that number as being linked to the economy overall. If the economy is good, there are a lot of jobs. If the economy is bad, there are fewer jobs. While that’s obviously still true, there may be more at work. Our guest says that the economy itself may be undergoing a major restructuring — and that has some potentially very serious consequences for the job market of the future. (More on this here.) About Our Guest Arnold Kling earned his Ph.D in economics from MIT in 1980. He was an economist on the staff of the Federal Reserve Board from…

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starfield

Thanksgiving comes a week early as host Phil Bowermaster reflects on days that come only once in a 100 years and opportunities that come only once in 6 million years. Are you ready for a future that surpasses your plans, your expectations, even your hopes? If you’re not, now is the time to start getting ready! Listen to internet radio with PhilBowermaster on Blog Talk Radio   Join us live Wednesday November 16 at 2PM EST / 11 AM PST or access the show archive via the player above. If you’re having trouble with the player you can also listen at our page on Blog Talk Radio. Our music is Semi-Funk by Kevin MacLeod  Read More…

brentiverson

This week we  talk about the value of higher education. Why does anyone go to college or grad school? Is it to become educated? To get a degree? How about to be inspired? Our guest today says that inspiration is an essential element of higher education, one that gets overlooked all too often. About Our Guest Dr. Brent Iverson is the chairman, the W.J. and V.M. Raymer Professor, and a Distinguished Teaching Professor with Department of Chemistry and Biochemistry at the University of Texas at Austin. He is also a recent winner of the University of Texas Regents’ Outstanding Teacher Award. Listen to internet radio with PhilBowermaster on Blog Talk Radio Join us live Wednesday November 9 at 2PM EST / 11 AM PST or access the show archive via the player above. If you’re having trouble with the player you can also listen at our page on Blog Talk…

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oilid

This week we discuss a a hot topic for organizations — diversity. Our guest has an interesting approach to diversity  — he helps organizations understand diversity from the standpoint of the business value that it brings. How different would the business landscape look if companies began pursuing diversity not as a means of staying in compliance (that is, staying out of trouble) but rather as a way of achieving their key objectives, including the bottom line? About Our Guest Oilid Mountassar is the founder of Diversee, a management consulting firm which supports international corporations and medium size companies, leveraging 6 Sigma and other performance and business improvement tools into diversity management. Diversee’s approach puts performance at the center, so that diversity and inclusion become enablers of the company’s strategic goals. Prior to Diversee, Oilid served as regional manager for Cummins inc. in Middle East and Africa, responsible for sales and…

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willbrown

This week we explore a topic we’ve not talked about before on the Transparency Revolution, although it relates closely to almost every subject we’re ever covered: strategy. What does strategy looked at from a classical point of view have to do with the kinds of things we normally talk about here on the Transparency Revolution? Our good friend Will Brown joins us to discuss. About Our Guest Will Brown took a GED and joined the US Navy in early 1971.  Following his military service, he worked in the Middle East and Europe before returning to California.  Along the way he discovered Sun Tzu and the concept of classical strategy and has read extensively on the topic ever since.  Will asserts that the precepts of strategy are directly applicable to individual lives and offer compatable guidelines for work, social interaction and politics to name only a few examples.  He writes about…

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insideoutside1

This week we’re going to dig a little deeper into the topic of engagement examining it from both inside and outside the organization. To help us explore this issue, we’re pleased to welcome Vera Struck back to the Transparency Revolution. About Our Guest Vera Struck is a seasoned CXO, a turnaround specialist and sustainability strategist. Most recently she saved 110 Massachusetts jobs in the threatened construction industry. Her emphasis is on re-engineering organizational strategies through the lens of sustainability, which is another important quality that we have discussed recently on the Transparency Revolution. Vera is a graduate from Tufts University, the SMFA, Presidio Graduate School and  has graduate certificates from programs at Bentley and Emory University. Listen to internet radio with PhilBowermaster on Blog Talk Radio Join us live Wednesday October 12 at 2PM EDT / 11 AM PDT or access the show archive via the player above. If you’re…

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damone2

As I relate on this week’s podcast, some years ago I was involved in a process management / performance management initiative at large telecom company. I headed up the process management effort within product engineering and development and was working with my counterpart in performance management from HR. She and I were putting together a presentation for the senior team. I suggested we close with three slides I developed on my own, which made the business case for effective process and performance management. I demonstrated how these programs were worth a significant amount to the company in the form of employee productivity and retention. My colleague’s response: “Do you think we’ll have time for that?” I said yes, well we have to make the time, that this is what the senior team was most interested in. Above all, they wanted to know what kind of return on investment they would…

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